Privacy Policy

Information We Collect

We may collect personal information when you contact us, request a quote, make a booking or communicate with Visual Elevation.

This may include:

• Your name
• Email address
• Telephone number
• Business or company name
• Project or event details
• Location information relating to a shoot or project
• Preferred dates
• Budget information
• Information you choose to include in an enquiry
• Correspondence between you and Visual Elevation

Technical information about how visitors use this website may also be collected through analytics tools, subject to your cookie preferences.

How Your Information Is Used

Your information may be used to:

• Respond to enquiries
• Prepare quotes
• Arrange and manage photography, video or drone projects
• Communicate with you about a booking
• Provide and deliver services
• Maintain business and accounting records
• Understand how the website is being used
• Comply with legal and regulatory requirements

Your personal information is not sold to third parties.

Lawful Basis for Using Your Information

Depending on the circumstances, personal information may be processed because:

• It is necessary to take steps before entering into a contract with you
• It is necessary to fulfil a contract with you
• There is a legitimate business interest in responding to enquiries and operating Visual Elevation
• There is a legal obligation to retain certain business or financial records
• You have given consent where consent is required

Website Forms

When you submit an enquiry through this website, the information you provide is used to respond to your enquiry and, where appropriate, prepare a quote or arrange a project.

Please avoid sending sensitive personal information through the website unless it is genuinely necessary.

Cookies and Analytics

This website may use cookies and similar technologies to operate correctly and understand how visitors use the site.

Visual Elevation uses website analytics, including Google Analytics, to understand information such as which pages are visited and how people find the website.

Non-essential analytics technologies are used in accordance with your cookie choices. You can change or withdraw your cookie preferences using the cookie controls available on the website.

Who Your Information May Be Shared With

Visual Elevation may use trusted third-party services to operate the business and website.

These may include:

• Website hosting and form providers such as Squarespace
• Analytics providers such as Google
• Email and communication providers
• Accounting and bookkeeping services
• Payment providers where applicable
• Professional advisers where required

Information is only shared where reasonably necessary to provide services, operate the business or meet legal obligations.

International Data Processing

Some technology providers used by Visual Elevation may process information outside the United Kingdom.

Where this happens, appropriate measures provided for under UK data protection law are relied upon to protect personal information.

How Long Information Is Kept

Personal information is kept only for as long as reasonably necessary for the purpose it was collected.

Information relating to completed work may be retained where required for accounting, tax, contractual, insurance or legal purposes.

Enquiry information that does not result in a booking may be deleted when it is no longer reasonably required.

Photography and Video

Visual Elevation creates photography and video as part of its professional services.

The use, storage, publication and licensing of images or footage created during a commissioned project may also be governed by the agreement made with the client for that project.

Where photographs or video contain identifiable individuals, they will be handled in accordance with applicable data protection requirements.

Your Rights

Depending on the circumstances, you may have rights over your personal information, including the right to:

• Request access to information held about you
• Ask for inaccurate information to be corrected
• Ask for information to be deleted in certain circumstances
• Object to or restrict certain uses of your information
• Withdraw consent where processing is based on consent

To make a request, contact hello@visualelevation.uk .

You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your personal information has not been handled properly.